1. Our Commitment
We are committed to delivering high-quality work and ensuring client satisfaction. Our refund policy is designed to be fair to both parties while protecting the significant time and expertise invested in each project.
2. Milestone-Based Model
All projects are structured with defined milestones. Payment is tied to milestone completion and approval. If we fail to deliver an agreed milestone to the standard outlined in the project proposal, you are entitled to a full refund for that milestone.
3. Deposits
Deposits paid to initiate a project are non-refundable once work has begun, as they cover the time invested in project planning, research, and initial development. If a project is cancelled before any work begins, deposits will be refunded in full.
4. Completed Work
Payments for completed and client-approved milestones or deliverables are non-refundable. By approving a deliverable (explicitly or by proceeding to the next phase without raising concerns), the client acknowledges satisfaction with that deliverable.
5. Revision Policy
All projects include revision rounds as specified in the project proposal. We will revise work until it meets the requirements outlined in the approved brief. Refunds are not issued for dissatisfaction that falls within the scope of our included revisions.
6. Change of Mind
We do not offer refunds for change of mind, change of business direction, or changes in project requirements after work has begun. Scope changes may be accommodated through a change order with adjusted pricing.
7. Subscription Services
For monthly retainer services (website management, monitoring, etc.), you may cancel at any time with 30 days written notice. Fees for the current month are non-refundable. There are no long-term contracts for monthly services.
8. Requesting a Refund
To request a refund, contact [email protected] with your project details and reason for the request. We will review and respond within 5 business days. Approved refunds are processed within 10 business days via the original payment method.
9. Disputes
If you are unsatisfied with any aspect of our work, please contact us before initiating a payment dispute or chargeback. We are committed to resolving issues professionally and will work with you to find a fair resolution.
10. Contact
For refund requests or questions about this policy, contact: [email protected] | +1-(856) 666-1400
Questions about this policy?
Contact us and we'll be happy to explain anything in plain English.